Travlixa™
Travlixa™ is operated by Shanghai Meijinfeng Network Technology Co., Ltd. This Return & Refund Policy explains how eligible returns, product issues, exchanges and refunds are handled for purchases made through our store.
Pudong New Area, Shanghai, China
Shop With Confidence.
Travel With Peace Of Mind.
Sometimes a product simply isn't the right fit for your journey.
Travlixa™ aims to make the return process clear and straightforward. This policy outlines the standard conditions for requesting a return, reporting a damaged or incorrect item, arranging an exchange, and receiving an approved refund.
30 Days To Decide
If It's Right For You.
Eligible return requests must generally be submitted within 30 days after the item is received.
Requests submitted after the applicable return period may not qualify under our standard return policy, except where required by applicable consumer law.
What Makes An Item
Eligible For Return?
To help ensure returned travel accessories can be properly inspected and processed, eligible items should generally meet the following conditions.
Contact Us
Before Sending Anything Back.
Before returning a Travlixa™ product, please contact our customer service team at service@travlixa.com and request return authorization.
Please include your order number, the product you wish to return, and a brief explanation of the reason for the request.
Send your order information to service@travlixa.com.
Our team will review the request and provide next-step instructions.
Send the item only to the return location provided in the instructions.
Please Don't Ship
Before Receiving Instructions.
Returned items must be sent to the address provided by the Travlixa™ customer service team after your return request is approved.
The designated return location may differ from our registered company address depending on the product, fulfillment location and destination.
Please do not automatically send returns to No. 24 Yangxin East Road, Pudong New Area, Shanghai. That address is the registered company address and should not be treated as a general returns warehouse unless our customer service team specifically instructs you to use it.
Packages sent without prior authorization or to an incorrect location may be delayed, rejected or become difficult to identify.
Something Arrived
Not As Expected?
Please inspect your order shortly after delivery. If the product arrives damaged, appears defective, or is different from the item ordered, contact us as soon as possible.
Include the order number associated with the affected item.
Clear photographs of the product and packaging can help us review the issue.
Briefly explain what appears damaged, defective or incorrect.
Once the issue is reviewed, we will determine the appropriate resolution based on the circumstances of the order.
Certain Items May
Have Different Conditions.
Certain products may not qualify for standard returns because of their nature, hygiene considerations, customization or applicable law.
Clearance, promotional or sale items may also be subject to specific return conditions where permitted by law. Any applicable product-specific restrictions should be reviewed together with the terms shown at the time of purchase.
Need Something
Different?
Where a direct exchange is not available, the simplest approach is generally to return the original eligible item through the authorized return process.
Once the original return is accepted, you may place a separate order for the preferred product, size, style or replacement item, subject to availability.
EU Consumer
Cancellation Rights.
Where mandatory European Union consumer law applies, eligible consumers may have a statutory right to withdraw from certain distance purchases within 14 days without providing a reason.
This statutory right applies subject to the conditions, limitations and exclusions provided by applicable consumer law.
Products returned under an applicable statutory withdrawal right should generally be handled only as necessary to establish their nature, characteristics and functioning, and proof of purchase may be required.
Nothing in this policy is intended to limit consumer rights that cannot legally be excluded or restricted.
From Inspection
Back To Your Payment Method.
After an authorized return reaches the designated return location, the item will be reviewed before a refund decision is finalized.
The authorized parcel reaches the designated return location.
The returned item is reviewed against the applicable return conditions.
You can be notified once the refund status has been determined.
Approved refunds are generally returned through the original payment route.
Approved Refunds
May Take A Little Time.
Once a refund is approved and initiated, processing time can vary depending on the payment provider and financial institution.
Your bank, card issuer or payment service may require additional time after we initiate the refund before the funds appear on your account or statement.
If more than 15 business days have passed after your refund was confirmed as approved and you still cannot see the funds, please contact us at service@travlixa.com.
Follow The Instructions
Provided With Your Return.
Return-shipping responsibility, available labels and shipping arrangements can depend on why the product is being returned and the circumstances of the order.
If Travlixa™ provides a return shipping label, customers should use the supplied label and follow the accompanying instructions.
For approved defective, damaged or incorrectly supplied products, return or replacement arrangements may differ from ordinary change-of-mind returns.
Prepare The Item
Carefully For Its Return Journey.
When a return is authorized, please package the product securely to help prevent avoidable damage during transportation.
Include any accessories, components, instructions or packaging requested as part of the approved return.
Questions About
A Return Or Refund?
Our customer service team can help with return eligibility, damaged items, exchange questions, refund status and return instructions.
Please include your order number whenever contacting us about an existing purchase.
Better Details.
Greater Peace Of Mind.
We want your experience with Travlixa™ to feel considered from the moment you order to the journeys that follow.